"my husbands heart attack"

About: Bristol Royal Infirmary / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

After calling 999 on Good Friday for an ambulance when my husband feared he was having an heart attack, a lady operative stayed on the line talking to me and giving advice until the ambulance crew arrived. I would like to state that the two men who arrived restored my faith in human nature. They were efficient, quick and sympathetic but what struck me was how kind they were knowing that we were upset about what was happening. They took us to Bristol heart hospital and before they left they found me in the relatives waiting room and explained what was happening to my husband as I had not seen any doctors. From the time I phoned and spoke to the operator to the time the two ambulance men left me at Bristol I was treated with kindness and felt sure that my husband had been in the best of hands. He left hospital on Sunday after having an angioplasty thanks to their efficiency. Many thanks.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Browning

I hope your husband is recovering well.

What a wonderful story, thank you so much for sharing it. It is always so nice to hear that our staff are continuing to deliver excellent care to patients and their families.

Your feedback with our staff and managers who will very much appreciate your comments.

Thank you again.


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