"outpatient appointment"

About: Russells Hall Hospital

Anything else?

on arriving for my appointment I was told my notes had been displaced and would have to wait until they turned up, after waiting qiute a while i was then told that the Consultant was running very late, eventually i was sent into a room when the Consultant appeared like a whirlwind still without my notes i tried to explain the problems i am having but i was not treated for this , i feel that my problem was not addressed properly and am still suffering

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you, John, for posting your feedback. We are very sorry to hear you had a negative experience visiting ENT as an outpatient. We must apologise if your appointment was delayed and for your notes not being available in time for your consultation. We have passed your comments onto the senior team in ENT who would welcome the opportunity to look into the concerns you have raised. If you would like them to do this, please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510

Response from Russells Hall Hospital

Thank you, John, for posting your feedback. We are very sorry to hear you had a negative experience visiting ENT as an outpatient. We must apologise if your appointment was delayed and for your notes not being available in time for your consultation. We have passed your comments onto the senior team in ENT who would welcome the opportunity to look into the concerns you have raised. If you would like them to do this, please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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Response from Laura Broster, Head of Communications, NHS Dudley CCG

Dear John, thank you for taking the time to feedback on your experience. I'm sorry that it was not a particularly good one. We are assured, by the response above, that the ENT team will be looking into your issues and hope that the feedback you have given will mean that they can reflect positively on improving things for others. As the organisation responsible for planning and buying (commissioning) health services for Dudley people we keep track of the issues raised on websites like this to help inform future service improvements. I will ensure that your comments are passed onto our clinical lead for Quality. Best wishes, Laura.

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