"Staff run out of time to get us all out of bed before breakfast."

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as the patient),

I need a hoist to get up and two people to help me on the hoist in my room of six people. Im not complaining but its because they are helping others to help themselves and they run out of time before breakfast. It was the same at QMC.

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Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

I am really sorry that you were not able to be got out of bed for breakfast - it is always a challenge for staff to be able to get everyone up and out of bed within the hour but it is dissapointing to hear that you were not put first at least on one morning. I will share your comments with the ward teams so that they can consider how they approach their patients who require more than one nurse to assist them get up in a morning. We will do all we can you ensure that the teams rethink their plans each day to ensure they accomodate each patients needs in a balanced way so that everyone has their care carried out in the fairest and most approrpiate way possible. Sadly someone does have to be the last one to be helped but we should always try to make sure that it is not the same person every day.

Your feedback really helps us to shape our delivery of care and so when things are not quite right its is really helpful for us to understand where we have not got it quite right, that way we can do our best to work out ways to improve our service further.

Thank you for taking time to feedback to us.

Thank you so much for taking the time to provide us with this feedback

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