"Reception Staff and their customer service skills"

About: St George's Hospital (Tooting) / Accident and emergency

(as the patient),

The newly renovated Accident and Emergency department at St. George's Hospital is very nice and the diagrams are very reassuring.

The Doctors and Nurses are honest and professional, however the Reception Staff, not all but some are very rude, abrupt and obnoxious.

This is unfortunate as this is your first point of call and not what anyone needs when they are in great pain and need of a caring and gentle person to assist them. They let down the whole process and need to be weeded out.

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Responses

Response from St George's Healthcare NHS Trust

Thank you for taking the time to comment on your experience at St George’s Hospital. Your kind comments and feedback about your experience at reception will be passed onto the management team responsible for the emergency department. If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk.

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