"Gp out of hours service"

About: Southend Hospital

Anything else?

Quite recently I had some faulty insulin pen needles. I used the out of hours doctors to attempt to get an urgent prescription. They failed to call me back

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear N Brown,

I was sorry to learn of your experience.

I must advise you, however, that the out of hours GP service, whilst held here at the hospital, is actually run by the East of England Ambulance Service.

If you contact them, they would be more than happy to help you. They can be contacted by phone on 01234 243320 or by e-mail eoeasnt.complaints@nhs.net

Kind regards

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Response from Southend Hospital

I am sorry to hear of your concerns. The out of hours service, whilst held within the hospital is actually run by the East of England Ambulance service. They can be contacted on 01234 243320 or by e-mail eoeasnt.complaints@nhs.net

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