"Efficient , informative and caring."
About: University Hospital Aintree University Hospital Aintree Liverpool L9 7AL
Posted by Elsa
I was given immediate and sympathetic attention at the triage while they made their assessment. Although the receptionist experienced a problem with her computer monitor , she calmly wrote out my details by hand and I did not have to wait any longer as a result, in fact, was x rayed within 20 mins. The radiologist explained every step clearly.
I was offered pain relief at triage which was not needed. However it was an extremely busy time and my treatment was completed over 3 hours as it was non-urgent.
When I had my wound looked at my examination was carried out gently, with care and again clear explanations at every step. A second opinion sought by the doctor before treatment to check and was carried out promptly.
I was delighted with my treatment at the A & E centre at Aintree University Hospital. The professionals there made my experience less stressful and provided me with clear information on after care. I am very grateful to all the staff there and observed many other examples of excellent care and foresight towards the treatment of other patients who were there at the same time..