"Efficient , informative and caring."

About: University Hospital Aintree

Anything else?

I was given immediate and sympathetic attention at the triage while they made their assessment. Although the receptionist experienced a problem with her computer monitor , she calmly wrote out my details by hand and I did not have to wait any longer as a result, in fact, was x rayed within 20 mins. The radiologist explained every step clearly.

I was offered pain relief at triage which was not needed. However it was an extremely busy time and my treatment was completed over 3 hours as it was non-urgent.

When I had my wound looked at my examination was carried out gently, with care and again clear explanations at every step. A second opinion sought by the doctor before treatment to check and was carried out promptly.

I was delighted with my treatment at the A & E centre at Aintree University Hospital. The professionals there made my experience less stressful and provided me with clear information on after care. I am very grateful to all the staff there and observed many other examples of excellent care and foresight towards the treatment of other patients who were there at the same time..

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Response from University Hospital Aintree

Thank you very much for taking the time to make your comments - we'll pass them on to our A&E and radiology teams. Like many hospitals, Aintree's A&E remains very busy after the winter, so it's good to hear that our teams were still able to meet your expectations and reassure you.

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