"Extreme lack of basic communication and care."

About: Royal Preston Hospital

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I was rushed into hospital on a Monday with very bad appendicitis.

I was told I would need an operation straight away (Monday Evening).

I was then told my operation would be Tuesday Morning.

On Tuesday Morning I was told my operation would be at 12:00 Midday.

At 12:00 Midday, the porter came to collect me to be told by the nurse that she hadn't filled out the paperwork yet so would need 20 minutes.

11 and a half hours later at 1:30am I was told I would have my operation on Wednesday!

All day Wednesday I was put off until a surgeon decided he would "get a quick one in". yes that was his actual words. The original plan was to push me to Thursday for my op!

During my entire stay at Preston (6 days) I was moved Wards 4 times!

Due to the lack of care of my personal belongings when wheeling me around on my bed from ward to ward, they lost my brand new pair of trainers costing £80!

Other things such as lack of communication led to me having to wait 4 hours for a jug of water! 3 hours for a tablet that I was told would be 30 minutes! I was dumped on my final ward left 3 feet from the wall, in the middle of the room with no oxygen mask connected, no medication for my asthma within reach, covered in all my personal belongings and with no buzzer to alert any staff!!!

I am also now left with DVT in my legs which I am now having to have treatment for.

I am only 27 years old and usually fit and healthy.

I am pursuing a claim against the NHS for the reasons stated above, plus much more which I do not see the point in writing as I think my point is more than proven.

I would never recommend this hospital to anyone.

Its a shame the NHS threaten to close Chorley, let pump money and resources into the torture chamber that they politely refer to as Preston Royal Hospital.

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Responses

Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. There are many reasons that patients may be transferred to different wards during their stay in hospital, which usually relates to making sure they're receiving care in the most appropriate environment for their condition at that time, but we expect staff to explain why you are being moved. Operations can also be delayed for a number of reasons but we expect staff to clearly explain to you the reasons your procedure has to be rescheduled. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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