"Modern clean hospital. Nice views ..."

About: Salisbury District Hospital

(as the patient),

What I liked

Modern clean hospital. Nice views of surrounding countryside. I was seen quite quickly in A/E. Staff were polite, friendly and professional. It was clear that staff were listening to me when I gave them information. Nursing and medical care was excellent.

What could be improved

Although transferred from A/E to the ward quite quickly, I was disappointed that I had to stay on a trolley in a bay, without a call bell, for up to 18 hours. Not very comfortable. This was no doubt an effort to increase capacity - it was possible to fit 8 trollies into a 6 bed bay - but at the cost of patient discomfort and potential pressure sore development. The nurses were very attentive and hard-working but I felt that this "cram as many in as possible policy" detracted from the care that they were able to give. A minor irritant was that the ward staff didn't seem to know which patients they had on the ward. More than one of my friends were told I was not a patient on the ward, when I most certainly was, and a porter who had come to take me for an investigation was told at least twice that I was not there either. Fortunately he persevered and found me on his third visit to the ward.

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Response from Salisbury District Hospital

Thank you for your comments. We are delighted to hear that you feel that you received excellent care at Salisbury District Hospital.

We can report that we are currently undertaking a pilot study where trolleys are no longer being used in the acute assessment bays where you were nursed. Where we previously had eight trolleys contained within one six bedded bay, we now have two six bedded assessment bays with each bed space having its own nurse call bell.

We would like to apologise for the confusion arising from the situation that you described. We will use this feedback to help to improve communication within our acute admissions areas.

Once again many thanks for the feedback that you have given, and best wishes for a swift recovery.

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