"My experience as an outpatient"

About: Conquest Hospital / Gynaecology

(as the patient),

I work for the NHS but my experience as an outpatient has not been great. I feel bombarded with what the surgeon thinks should happen. I do not feel he listens to my concerns or symptoms. He seems to have made his decision despite me not having the scan I needed prior to this appointment. No one seems to be interested despite several calls.

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Responses

Response from Conquest Hospital

We're sorry to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090 (or by emailing PALSH@esht.nhs.uk). Thank you for taking the time to provide feedback.

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