"Next time I would go to Musgrove!"
About: Bridgwater Hospital Bridgwater Hospital Bridgwater TA6 5AH
I had a very bad burn to my hand, I had it wrapped in a wet tea towel so it was not visible. I was asked what my injury was at reception but nobody looked at it. I was directed to sit in the waiting area and told I would be called in by a nurse. I saw on the sign there was a 2 hour wait time, although I thought I might have an assessment to ascertain the extent of my injury before that. I sat in the waiting area for 2 and a half hours, in that time no body updated the waiting time sign or advised me of any further delay. I was in immense pain as the burn was very deep and covering a large area of my hand. I approached the reception desk and was told there were three people still to be seen before me. I left to have treatment in my GP practice. Iam very disappointed with the service that is offered at this unit. Another time I would go to Musgrove instead. I appreciate that this is a minor injuries unit and not a casualty department but thought there would be a system in place to spend just a couple of minutes witha patient to assess their injury even if this is just speaking to them in the waiting room to check how much pain they are in.