"Maternity post natal care was awful"

About: St Mary's Hospital (Manchester)

Anything else?

i stayed at st marys hospital at the start of march when i had my second child, i was astonished and frankly disgusted about the care which i received once i had had my baby, the care i received in the delivery suite was fabulous that i cannot fault. i had my baby on a tuesday evening and was then left in blood soiled clothes for 7 hours before being offered help with changing my clothes and being transferred to a ward. The was no post natal care to speak of. once i had been transferred to the ward the midwife briefly showed me to my bed and left. in the 3 days i was on the ward i was never asked how i was, wether i needed pain relief. one midwife asked me to undress my baby to check his temperature and said she would return in 30 minutes but returned after 8 hrs!! . i was only summond when it was meal times, any questions i had i would have to chase the team, no one ever got back to me, it was a real let down, this was my first visit to st mary's i only feel for first time mums who this must be over whelming for if they are not even asked about the basics.

i also was very upset as when i was in the induction bay ladies were allowed to spend hours speaking on mobile phones surely there should be some consideration for ladies in labour one lady had her phone on loud speaker which i then asked her to switch off, midwives should be overseeing this and asking ladies to keep telephone calls to a minimum. there is no justification for spending up to 3 hrs on the phone. time and effort has been spend on a new building the same effort needs to be put into improving the service.

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Response from Central Manchester University Hospitals NHS Foundation Trust We are preparing to make a change

Thank you for your feedback. We are sorry to learn that your post natal experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comments, I can confirm for you that the issues you raised have been discussed with the teams on the wards to ensure they are aware that these omissions in care occurred and to enable them to put measures in place so that others do not experience the same issues as you did.

We have a process in place in all areas called patient focus rounding whereby an allocated member of the team should speak to each patient every 2 hours to identify any needs/concerns so that these can be addressed in a timely manner we are sorry that this process did not occur for you.

The ward managers are currently reviewing the information given to women on arrival to the ward as we appreciate being in hospital can be a very daunting experience. The information you receive should enable you to feel comfortable and enable you to approach staff or use the call bell to gain their attention.

Your comments in relation to the use of mobile phones in the Induction of labour bay will be addressed with the team and we will look to include some information when women are booked for induction asking them be considerate of others when using mobile phones. staff will be reminded of their role in ensuring an environment that is conducive to rest for women It is difficult to respond to all the comments in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust