"Needs serious updating but staff were lovely"

About: Queen's Medical Centre

(as the patient),

Today, I arrived at QMC at about 9:30am, as usual the first visitor car park was full. I proceeded to the second car park which was coned off but with an attendant, so I asked if it was full. He said there were a few spaces left but the ticket machine wasn't working. He thankfully let me park anyway and asked me to pay on the way out.

I entered the hospital through the ear, nose and throat department and asked for directions to the MRI department. The lady on the desk was lovely and even walked me all the way to the MRI department!

During my walk to the MRI, I just felt like the whole environment hadn't been updated in decades, which created a poor atmosphere and made it seem like the hospital wasn't clean. Although, I didn't physically see anything that was dirty, just the floors and walls were scuffed from all the usual wear and tear when things aren't updated for long periods of time.

I was actually called in about 15 minutes early for my MRI scan, which was greatly appreciated! However, I was informed that the MRI scanner had had technical difficulties as it failed scans on the first patient of the day, but it had scanned correctly on the following patient. Unfortunately, after gowning up and spending about 20-30 minutes in the MRI scanner, I was informed that it had failed to scan properly again.

The radiographer that carried out the initial medical checks and the radiographer that carried out the scans were lovely and very informative. It's just such a disappointment when you've waited a good two months for an appointment, for the intended outcome not to be achieved and to have to go back to QMC again.

As I was about to finish writing this, someone from the MRI department rang and gave me the next available date for an appointment in about 3 weeks time. So at least they have been very prompt in arranging another appointment! : -)

So overall, I think the staff that I have met today have generally been brilliant and if the place could be modernised with extra car parking with good access to the hospital, it would be a much more pleasant place to visit. Please update QMC!

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Responses

Response from Jessica Haggett, Patient Experience Officer, Communications, Nottingham University Hospitals Trust

picture of Jessica Haggett

Thank you for getting in touch. We endeavour to ensure that our staff values and attitudes are those of the NHS and NUH, so it’s great to hear this was your experience. We will of course ensure that your kind words are shared with colleagues in the MRI Department, and also the reception desk volunteer team in the Ear, Nose and Throat department who helped you get to your final destination.

The points you raise about the environment are very valid. The size and age of our estate means we have to prioritise such works as part of our rolling programme to keep our hospitals as clean and tidy as they can be.

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