About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted by Dawn Bailey
I had an appointment in the rehabilitation/physiotherapy department.at 11am. I had taken time off during my working day and had allowed extra time in case the roads into Durham were busy. It took a little over 10 minutes to get to hospital but 40 minutes to get into the public carpark. Once I had entered the staff car parking area I was committed to waiting. I could not turn around or reverse. After 40 minutes I was able to park my car. I was in for my appointment exactly on time. Had I not allowed extra time I would probably have missed the time slot and marked as a non attentance.
My Clinician was excellent but as I left I called at rehabilitation reception to ask for a PALS leaflet. There was another person being attended to at reception and 4 receptionists in total. I waited several minutes and was not dealt with or even acknowledged so I left. I had allready wasted enough time getting into a ridiculously inadequate carpark without waiting to speak to receptionists doing very little and with no idea of priorities