"ENT"

About: Leicester Royal Infirmary

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|I had MRI scans in Feb and was told that the results would be back in 2 weeks. It is now nearly 4weeks and no letter , left messages on answerphone -no callback when you ring the dept the phone just rings and rings, I have had constant pounding in my ears and severe headaches now since Aug 2012 and am getting very frustrated when I can't get a reply. Just tried to ring again just rings,,,,and rings then cuts you off.

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave a response and may I apologise for the poor experience that you appear to have received.

I can confirm that we have added additional phone lines into the department to ensure all calls are spread between the team and calls/messages are answered promptly.

It would be helpful to know the number you are calling to ensure that it is the correct one for your enquiry. If you would kindly contact me with your details, I will ensure that your after scan appointment is confirmed with you and a date given dale.travis@uhl-tr.nhs.uk

Dale Travis

CBU Manager Surgical Specialities

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