"Concerns about Wolds View Primary Care Unit"
About: City Health Care Partnership CIC City Health Care Partnership CIC Hull HU3 4AE
Posted by seaside girl (as ),
This used to be the Bridlington GP Access Centre and Wolds View Surgery. It was put out to tender last year and the new "not for profit" company that took it over in October 2012 was City Health Care Partnership CIC based in Hull.
So far registered patients have had just one letter from this company to explain who they are and to offer us a Patient Participation Group. The PPG has not been set up and frankly we the registered patients feel we are being kept in the dark about what is going on here.
Staff have been lost and replaced with "bank" staff and locum doctors. They often seem to only have a days training on the surgery system and this leads to time being wasted whilst the doctor/nurse practitioner tries to get to your notes, write a prescription or even book a follow up appointment. I waited 15 minutes for a prescription to print only to find it was wrong.
Now we are being merged with the Minor Injuries Unit and building work has been taking place. This was dreadful. Noise, dust and the poor receptionists forced out into the corridor that acts as a waiting area to work. With just a laptop and a printer they sat for several days in the noise and dust trying to do their jobs. On one visit the dust was so thick you found your eyes stinking and your throat dry with dust. It was very unpleasant indeed.
Now the protective glass screen around the reception desk has been removed (very badly) not only making the desk look tatty but also leaving the reception staff who are mostly female exposed to danger. Remember this is a GP Access / Minor Injuries Unit in a busy holiday town which stays open till 9pm. The staff often alone here, there is no CCTV, no security guard and as far as I know no panic button. Should someone wish to they could quite easily jump the wheelchair accessible counter and attack the staff. Equally staff have no protection from being spat at something which is all to common these days. The glass screen also gave them some protection from airborne infections, many of them being put up during the "Bird Flu" crisis.
As a patient I feel that these hardworking, caring members of staff should be protected from harm. Their new employer City Health Care Partnership CIC has a duty of care to them. I would encourage them to replace the screen to protect the staff before one of them is injured by a member of the public visiting the Unit.