"Useless online information on NHS Choices and hugely positive response to a complaint"
Posted by jesnes (as ),
I went online to try to find the nearest open Walk-in-Centre and found information that was wrong, contradictory information, in some cases well hidden and I also found missing information and broken links.
I emailed a senior NHS IT person (an insider had given me an email address) and pointed out that it's a fairly basic requirement to be able to find details of the nearest Walk-in-Centre along with its open times.
The response was fantastic. I received a reply within a few working hours of my email with and a request to send my phone number. Within an hour or so of email my number I got a call from the senior chap himself. He was apologetic, recognised the problem, explained why its more difficult to solve than one might imagine and committed himself to getting it fixed (he's a new recruit from outside the NHS).
If the walk is half as good as the talk, people like this will transform the NHS.