"kind staff on Lyd ward at Derriford Hospital"

About: Derriford Hospital / General medicine Tamar Referral & Appointments Centre

(as the patient),

The nursing and medical staff on “lyd” ward, Derriford Hospital were all kind and helpful, smiling and happy - all gratefully accepted when presented with a nervous patient.

Prior to the above (outpatient) appointment the reception staff and doctors/nurses treated me with care, respect and understanding at the General Practice - “abbey” in Tavistock. I am impressed with the TRAC system.

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Responses

Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon

So pleased to note that you had a good experience when attending Lyd Unit and found the staff friendly and reassuring. I will ensure that they are made aware of how much their support meant to you.

Thank you for taking the time to let us know of your experience.

Best wishes

Mary

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Prints901’,

Thank you for your kind comments, I am pleased to read you were impressed with the TRAC team.

Best wishes

Gemma Tremlett

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