"Positive care in hospital"

About: Peterborough City Hospital / General surgery

(as a relative),

My Gran broke her hip last Friday and at 92 we, my brother (the physio), my other brother (the radiographer) and myself (the OT) were thinking 'oh bottom'. After 2 hours waiting for an ambulance (fall with no immediate health risk means she was classed as B category and the pain didn't count), she arrested in A&E (maybe the combination of morphine and diazepam didn't suit her). However I cannot fault the nurses in A&E and as we were lucky this is what matters. They spoke to her as a rational adult although she was in pain. They made sure she understood their jokes even though she is pretty deaf and treated her with absolute dignity and respect. They ensured my dad knew what was going on and why, when we weren't there to translate and moved her to the ward with ease. Peterborough Hospital is lovely and has exceeded my expectations and I say that as a health care professional working with the elderly. My only issue is that the nurses appear to be 'caring' for her too much! She may be 92, but when she says 'isn't it lovely, they wash you like a baby' you know she's becoming institutionalised. A more rehabilitation approach is essential to move people through these wards quickly, But maybe that's the OT in me coming out! Thank you.

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Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

Thank you for taking the time to provide us with such lovely feedback. I am sure that if you wanted to discuss issues regarding your Grandmothers arrest the staff in the Emergency Department (ED) would be happy to meet with you.

I am pleased that our nurses are doing such a good job caring for her and please be reassured that physio and OT will be undertaken to ensure that your Grandmother does not lose what independence she had.

If you would like to discuss the ED issues please do not hesitate to contact me on (01733) 678022 and I can arrange a meeting for you. Once again thank you for taking the time to provide us with feedback. I hope that your Grandmother will soon be fit enough to be discharged and I wish you and your family well.

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