"A&E Visit"

About: University College Hospital

Anything else?

I was admitted to A&E last Friday and while the department was very clean and the nursing staff very friendly and helpful, the doctor discharged me with little information, saying they would contact me to arrange a further appointment- this was a week ago and I have still not heard anything from them.

I subsequently went to see my GP who said the hospital had not sent them any information about the accident and had failed to carry out the appropriate tests. The GP sent me to Homerton Hospital yesterday evening and they were extremely helpful

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Responses

Response from University College Hospital

I'm sorry to hear that you had a bad experience when visiting A&E at UCLH. I will discuss this with the doctors and feedback your concerns.

If you would like to discuss your concerns further please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 020 3447 3042 or PALS@uclh.nhs.uk.

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