"You can't be serious"

About: St Mark's Hospital (Harrow)

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I had to change consultants as the previous one seemed keener on issues other than providing clinical services. This held up treatment for a time span in the area of two years. That was two months ago. The problems were a more than trivialities or my own personal anguish. They fall into the shocking area. Basically, there is little to no excuse the Professor can provide. I had one last try with this place by keeping an appointment with the surgeon. As a health consumer advocate of long-standing, I have seen more than a bit of arrogance amongst clinicians, but this one is an Olympic gold medallist. I was at first greeted by two students? who acted like valets, kindly informing me I was about to meet the surgeon. Allow me thank these people as I would have never known. The surgeon swaggered in a few moments later. Whilst I appreciate a person with a respectable level of self-esteem, he acted like a member of the Royal Family, acting as if he was doing me a favour by allowing me to be in his presence. St Marks being in Harrow, I had travelled a long way. He could have relayed his five minutes of previously known information over the phone...Finding the situation untenable and still waiting for the Professor to invent a rationale for his staff's conduct, I asked for a recommendation to another hospital. This request has gone unanswered. That was three weeks ago, but I am not holding my breath. Given the above, I would not attend this establishment for an STD, let alone the dilation of a stricture or a resection.

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Response from St Mark's Hospital

We were sorry to learn of your experiences and your feedback will be passed onto the management team for St Mark’s Hospital for their information and action. If you require any assistance in the meantime, please contact the Patient Relations Office on 0208 869 2026 who will be happy to help you.

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