"poor service"

About: Luton & Dunstable Hospital

Anything else?

my mother in law is at the luton and dunstable ward 14. the care she is getting is terrible. she has a infection in her leg and the hospitial seems unable to cure it. i asked the nurse a really hard question is my mother in law getting netter and she was on the spot frozen but didnt have a clue. i went to see the sister and i could see her talking to the nurse about me asking her a question. when i asked her she spent 5 minutes going around the mountains and finaly admitted she hadnt got any better. my mother in law waits 45 minutes for her pain killers. my wife had to help her mom to the toilet because she nearly wet her self and the woman in the bed next to us wanted to go to the loo and she wanted a pooh she waited 20 minutes and said to the nurse i need to go to the toilet i will do it in the bed and the nurse said thats ok. what happened to human dignity. These people need to remember these old people are human beings and not lumps of meat or a problem. comon nhs sort it out.

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Response from Luton & Dunstable Hospital

We are sorry to hear that your experience has been an unpleasant one and falling short of the high standards of care we strive to deliver. Please be assured that we have noted your comments, and made sure the ward staff are fully aware of your experience. We investigated as far as we can from the information received.

We would really welcome the opportunity to fully address your concerns and would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk.

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