"Making an Appointment"

About: Dewsbury Health Centre / Podiatry Locala Community Partnerships CIC / Podiatry

(as the patient),

I have received a letter through to make my own appointment, so I had to ring up to do this. Little did I know I would spend the whole day from 9am until 3: 30 pm ringing up to make this appointment and still not have one by the end of telephone hours. Same expected tomorrow until I can receive an appointment. Also left my name and number for a call back but also still not had a call back.

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Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships We are preparing to make a change

Dear Dejdawson

Thank you for taking the time to leave this feedback which will be used to improve the service we provide. Paul Ryhs Vivian, Team Leader would like to issue the following response:

“I am sorry that you could not get through to make an appointment with the podiatrist yesterday. Unfortunately, due to staff illness we had to have the answerphone on and clinical staff were asked to respond to the messages throughout the day. The messages that were left yesterday will have been responded to by the end of today and a suitable appointment arranged for you. However I'm sorry for any inconvenience this caused. We will continue to look at ways to improve this service if someone is off unexpectedly

Thanks Paul”

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