"My twenty year old son went to Ninewells Cardiology Dept In Aug 2012 for tests on his heart and he is still waiting for the results"

About: Ninewells Hospital Ninewells Hospital / Cardiology

(as a parent/guardian),

He was referred by his GP for tests on his heart last summer. He was to go back for the results but they never contacted him despite repeated attempts.

He then went back to his GP who referred him again. He was seen by a Dr who carried out an extensive barrage of tests and again he was to go back for the results. Guess what? They did not contact him again.

He has called their Cardiology Dept at least 3 times and they always say they will call back to sort this out but never do. All in all this has been about 7 months which is just abysmal. After seemingly losing the first set of results, you would have thought they might have taken better care the second time.

On the front page of the Daily Mail today, I saw a story about a young girl 21 yrs dropping down dead with cardiomyopathy. I am worried that my son will become another story like this. The treatment my son has received has been absolutely diabolical and he is considering making a formal complaint to the NHS and his local MP.

It seems this place is playing with people's lives which is disgraceful.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tracey Passway, Clinical Governance and Risk Team Leader, Clinical Governance and Risk, NHS Tayside

NHS Tayside is very sorry to hear about the worries you have.

Please could I ask you to ask your son to contact our Complaints and Feedback Team who will put him in direct contact with the Service Manager to resolve your concerns.

E-mail: complaints.tayside@nhs.net

Freephone number: 0800 0275507

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Tracey Passway, Clinical Governance and Risk Team Leader, Clinical Governance and Risk, NHS Tayside We are preparing to make a change

NHS Tayside has looked into your comments and realise that it would be useful to have a more defined process in place for when a patient calls the out patient office and their first request for information has not been resolved. This process is being written and we would really thank you for raising this issue with us. The offer of a more personal response for your son is still available if he wishes to contact the Complaints and Feedback Team.

E-mail: complaints.tayside@nhs.net

freephone number: 0800 0275507

  • {{helpful}} of {{total()}} people think this response is helpful