"No communication"

About: Royal Preston Hospital

Anything else?

My fiancé has had a pain in her abdomen for the last three months. She has had tests and ultimately had a dynamic ultrasound in the 2nd week of January.

We had heard nothing for a month so we rang up. Apparently she'd had an appointment booked but nobody had told her. If we hadn't have rung and chased it she would have missed it and been automatically discharged.

We went along to the appointment today. The consultant sat her down and said "there's nothing I can do, do you want me to refer you to the orthopaedic surgeon?". That was it. What a complete waste of 6 weeks off work. Why on earth did he not refer her straight after the ultrasound if he knew he couldn't do anything?

Now we're forced to go private since the wedding is in 5 weeks and she can't walk. I find it incredible that he would not do anything - not even a phone call after the ultrasound in January - and would waste 6 weeks doing nothing. It's like he thought "I can't do anything so I'll discharge her and it's not my problem any more".

His best advice was to rest for a few weeks. It's been 3 months!

I'm a big fan of the NHS and don't think it deserves most of the criticism it gets but this is pretty unbelievable. She had an appointment which she wasn't told about in order to be told that the bloke couldn't do anything and would she like referring to somebody who could help or would she prefer being in pain for a bit longer? Just shocking patient care.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. We are sorry your fiance has not had a satisfactory experience - we aim to provide excellent care with compassion and are committed to learning from experiences where this hasn't been the case.

Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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