"Very unhappy with attitude of the consultant"

About: Stonehouse Hospital

(as the patient),

The consultant I saw today was very unhelpful, rude and I feel they were quite horrible to me. I found it very hard to understand what they were saying to me. I have a walking stick to help me steady as I have a painful foot due to an accident at the hands of the NHS when a doctor failed to treat me correctly.

Today I was told to go cycling, the consultant even joked about why I was using a stick. I am sick about this, I do not feel they should be doing this job.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear sanny,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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