"Iccu and ward B20"

About: Sunderland Royal Hospital

Anything else?

The staff in ICCU are a disgrace with the exception of one or two staff members.The nurse in charge was unprofessional and downright nasty at times and enjoyed jokes with other staff members at patients expenses. The staff on B wards talked about patients very loudly so everyone could hear about their aillments laughed about patients families and were very rude.I have now enrolled with Bupa because i would rather not visit that hospital again.

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Response from Sunderland Royal Hospital

Thank you for taking the time to comment on our hospital through NHS Choices, we are sorry that your experience did not meet the standards we would hope to provide for our patients. If you would like to make a formal complaint or provide us with some more information so that we can investigate your issues further, please email corporate.affairs@chsft.nhs.uk and we will respond to you.

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