"Certain improvements need to be made"
About: The Walton Centre The Walton Centre Liverpool L9 7LJ
I had my operation and then stayed in hospital for 5 days. I'm going to be honest and factual as there is no point beating about the bush! The food was absolutely awful, I couldn't eat it and my partner had to bring in sandwiches,etc for me. I could see that staffing levels were reduced, especially at night and they were run off their feet, I tried not to bother them but during the first night after my op, I had no choice. When I pressed my buzzer, I was sometimes told they would be with me in 10 mins but they didn't return, I should have been encouraged to move about due to the type of op but hardly anyone bothered. Certain details weren't checked with me on arrival at hospital such as GP confirmation etc, no-one bothered to ask had I done the vital ablutions before I was discharged. At one point I had to lie in urine soaked sheets as a member of staff wouldn't accept the fact that I could not hold the cardboard 'item' myself, was told that sheets would be changed but I had to remind them! Certain members of staff were really good and others need to put a bit more care and compassion into their daily work like nurses did years ago. I was glad to get home and put some weight on after not being able to eat properly. I noticed that the majority of comments on here have mentioned the problem with the food. Parking is also a big problem for the Walton Centre.