"Kidney Cancer and care"

About: Lister Hospital

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I was diagnosed with kidney cancer in April 2011. The referral from my GP was immediate. Was it stones or cancer. It turned out to be TCC in my kidney, I was passed on to an excellent and efficient surgeon, I had my kidney removed on 27th May 2011, I was on the ward for 11 days and received excellent care. The after care received has also been second to none. Information given and follow up scans, I cannot be more happy.

Only one small complaint,, I was moved to another ward for the last 3-4 days and the care for two of the ladies in the ward with me was less than excellent. I had to remind the nurse in charge to give a lady who was in great pain from an urinary tract infection that she was an hour overdue for her morphine, I think this was a handover problem. Also one care worker spoke out loud to a nurse regarding bladder cancer and that she had been told that just a tiny cell could mean death. (a lady in the bed next to me had just had a chemo wash for bladder cancer) I did speak to nurse when I came back to be 'TWC'd and assume that she would have referred back ( the young lady concerned would have benefited from some one on one supervision regarding what is appropriate speak about in front of patients.

Regardless of this I am extremely happy with the service Lister provides.

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Responses

Response from Lister Hospital

We were really pleased to see that the care you received at the Lister was so good, although we note your comments about what you observed on the other ward during the latter part of your stay. Whilst they might have been isolated incidents related to handover, that should never be seen as excuse. In our book, patients should always come first, second and third - with no ifs ot buts! The vast majority of our doctors and nurses live and breathe that approach to their work, but sometimes we have to work with one or two to make sure they see it from the same point of view. And that's something on which we won't compromise. Many thanks again for your feedback about your own care, which we will make sure reaches our urology colleagues.

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