About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
On completion of my treatment at the Channel day care centre I was informed that I would be contacted by the unit in order to return for a review with the surgeon. This review was to be in 8 weeks time. However I was never contacted and after 7weeks, I had to make contact with the hospital myself in order to make the appointment.
I have no problem taking responsibility for my own healthcare and could have done this much earlier. When I did telephone WHH, it took about 5 calls to reach the correct person/department. The numbers given to me did not seem to be correct. Needless to say, once I made the correct call, I had to then wait another 5 weeks for the appointment.
As ever with the NHS, I find clinical care good to excellent (although I have never been an in-patient in any hospital) but the administration always seems to let everyone down. It is slow and very outmoded despite the large numbers of admin staff, receptionists etc who always seem to be present. Why not make more use of e-mail etc instead of writing paper letters for every matter?