"Sent home for 2nd time, unable to have urology operation as No Beds"

About: Royal Gwent Hospital / Urology

(as a relative),

What a complete waste of Patients, Doctors, Nursing Staff, Surgeon, Anaesthetist, time and money when there are no Beds available. Over 5 patients sent home, that I know of today, without having the Surgical Operation, all with Gowns, Surgical socks, Blood tests etc wasted. , all seen by the list of people above. In my opinion, whoever is managing this setup is failing in the job they are employed at. The management should know the day before what beds are available and available next day within a few percent. This happening was just on one ward.

I believe it is highly likely that it is valid throughout the Royal Gwent Newport. The patients I met today had all experienced this fiasco before at the Royal Gwent or knew a family member who also had. If a business was run like the set up seems to be in the Gwent, it would not last more than a few months.

To be told to go home, wait for a new appointment, when you are ill and in need of surgery, is what I would expect in a third world hospital set up. Then to be offered a ticket to get a meal in the canteen, as if that puts the cancellation right?! What Planet are we on? We are awaiting surgery, some victims of cancer etc.

I hope someone in the Royal Gwent Newport will take time to answer my complaint. Please do not bring Government cut backs as the cause, as this is to do with basic organisation of people and resources to make an efficient, cost effective set up.

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Responses

Response from Internal Communications Manager, Communications, Aneurin Bevan Health Board

Thank you for your feedback about your experience at the Royal Gwent Hospital. Aneurin Bevan Health Board values all feedback.

Since the New Year, the Royal Gwent Hospital, like the other acute hospital sites across South Wales has experienced a very high demand for emergency admissions. On occasion, this has necessitated beds that are usually used for planned (elective) patients being used for admitting emergency cases. Each day the duty Senior Manager will evaluate the demand for emergency beds across the site and allocate beds being freed up by patients discharged that day. When the number of patients waiting in the emergency assessment unit and A&E is in excess of the number of discharges, then the beds usually used to admit planned patients are used to accommodate this excess of emergency admissions. This has happened on several occasions recently, and some patients have been cancelled more than once. This is entirely regrettable, and something we want to avoid if at all possible.

The scheduled care division is committed to the timely and considerate admission of patients waiting for their procedures and we want to give the patient every chance of having their operation.

We can assure all patients that these decisions are not taken lightly and are made only when all attempts have been made to secure beds for those patients waiting. Sometimes patients are not cancelled until the last minute, as there is a chance a bed may become available - for example, a bed may become available if a person has been waiting for blood test results. If those results are normal then the patient may be discharged and the bed used for someone waiting; if the results are not normal, then the patient has to stay in hospital.

I hope that this response helps, but if you wish to make a formal complaint, then please contact our Putting Things Right Team: puttingthingsright.abhb@wales.nhs.uk

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