"Poor GP care of my daughter's verruca"
About: Sandwell PCT Sandwell PCT West Bromwich B70 9LD
Posted by misery (as ),
My GP could not give an appointment to me to see my daughter's verucca for treatment, so advised I used the salicilic acid that freezes the verucca. It needed treating so I got the medication from the chemist.
The wart looked like it was healing, then it turned into a purple blister which were bleeding. It is sore to put pressure on so she is having difficulty walking.
I asked the GP reception for Dr appointment only told that a nurse can deal with the problem. I tried to tell them no, it is a Dr I need as it is a referral to either freeze or some minor op to be removed.
However, we had an app with the nurse to be told it was a shoe problem that caused this. Not impressed when my daughter's shoes are a well fitted and decent quality shoe. She could not help and we had to see a Dr.
We arrived at 3:20pm and left 5:45pm to be told we had to go back to reception to ask for a referral for minor op, which was a fax sent to the hospital - pretty basic - and if I would like the nurse to dress the verucca which I was capable of doing myself which I did.
I asked the receptionist about the complaints procedure, only to be told I just send a letter in addressed to the doctor complaining.