"Rowan II - Patient Feedback Challenge - from the ladies Tea Trolley afternoon"

About: Nottinghamshire Healthcare NHS Foundation Trust

(as a staff member posting for a patient/service user),

A group of services users, carers, volunteers, Trust governors and staff have been going to Rowan II to sit with the ladies to talk about their experiences whilst on the ward:

"The staff are nice, I am treated very nicely and with respect. Sometimes the food can be cold. I like the 'Tea Trolley' - a cup and saucer is lovely"

"I have been in Millbrook and then to the QMC and now I have been moved here to Rowan II. I think it is the nicest here at Rowan Ii because it is more homely. It is nice to have my own rome and ensuite bathroom, but it is a problem when the shower goes off and you have to wait 30 mins"

"I am a veggie and there is too much cheese, the everyone is trying I now get soya milk, the staff are listening. I would like more fresh fruit and Marmite - thankyou"

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Responses

Response from Steven Daykin, Ward Manager , Redwood 1, Nottinghamshire Healthcare NHS Trust

It seems the tea trolley afternoons are still a hit, and I'm pleased to read that the ward is seen as 'homely' and staff are treating people 'nicely and respectfully'. The ensuite facilities and single rooms on the ward does help to give our ladies who stay with us privacy and dignity. The shower's timer issues have been raised before and have been passed onto Highbury Healthcare who oversee the general runnings of the building. Relating to fresh fruit and marmite our budget is set for us and we can only order certain types of goods and certain amounts. If people have special/cultural diets we can arrange for these to be catered for but for more personal requests such as marmite we suggest that they can bring their own in, and they will be stored appropriately.

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