"the worst service ever"

Anything else?

I went to A&E on saturday because my husband has a strong pain on his lower right side, after taking urine and blood sample they found blood in his urine and the did another test, after 7 hours there, they said that one of his kidney does not work, all this informacion were given by a doctor en trainee, in front of my 6 years old son. When my husband asked him for the severity of it, he said most people lives with only one kidney.They said that he needed to see an specialist as soon as possible in Bromley and they offer the ambulance or a taxi, (such a difference, if we think about and apparently emergency). we decided to go by car, because my husband can walk and felt a bit better. Once there in the waiting room, after 1 hour, he pass a stone, and it was the causes of the apparently kidney failure, after 2 our the specialist saw us and confirmed that was just and stone, and recommended us not go to Queen elizabeth Hospital any more, due to the lack of professionalism. We live a nightmare, because we really believed that my husband had a serious problem. Please do not go there for any reason.

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Response from Queen Elizabeth Hospital Woolwich

We are very sorry for the experience you had at our trust, which was clearly difficult. It is clear that there are some lessons that need to be learnt by our staff following your husband's treatment. Please contact our PALs department who will be able to investigate further what happened. You can contact them on Tel: 020 8836 4592 Email: pals.qeht@nhs.net