"Painful procedures at Good Hope"

About: Good Hope Hospital / General surgery

(as the patient),

In early Jan I had endoscopy and colonoscopy under "sedation" at Good Hope. I too entered the treatment room where the doctor was just sat at a desk with his back to me while the nurses sorted out everything else.

The sedation had very little effect and the endoscopy was traumatic but just about bearable.

The colonoscopy was incredibly painful - the nurses were holding me down and I was gripping the side of the trolley and shouting in pain.

Afterwards I was told that blood test and biopsy results would be sent to my GP within 10-12 days, but nearly 4 weeks later my GP has heard nothing and now I've been sent for a bone density scan and no-one has told me why.

The staff should realise that communication is incredibly important in these circumstances and I'm really frustrated that no-one has contacted me to tell me the results.

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Simon Jarvis

Thank you for taking the time to comment on your recent experience at Good Hope and I am so sorry the care you received fell below the standards we expect for our patients. I have shared your story with the Endoscopy team at Good Hope who I know will be keen to learn from your experience and, like you say, remind each other of the importance of good communication. I will also chase up your results and ensure these are forwarded immediately to your GP.

If I can be of any further assistance please don't hesitate to contact me directly.

Best wishes

Simon Jarvis

Head of Patient Engagement

E: simon.jarvis@heartofengland.nhs.uk

T: (0121) 424 1115

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Update posted by Catherine Lewis (the patient)

Thank you for your response, but I don't think you will be able to chase up my results as the profile name is not my real name (as advised by patientopinion.org.uk when posting an experience).