"My wife's care after surgery"

About: Rotherham Hospital / General surgery

(as a relative),

Where to begin...well, communication (to the patient and with each other staff wise).

Numerous times being told 'this is going to happen, and going to do that', but when you see another member of staff, ' no that's not needed, or we're doing it like this'.

Had specialist' nurses and doctors say one thing, then night staff come along and change it despite you telling them what's been happening and what other nurses/dr's have said (but it seems easier for them to give to you a load of tablets at the beginning of their shift, than to have to keep changing your IV).

Well, without going into details, my wife had surgery and on the saturday morning, two Dr's (not ones she'd seen before) did the morning rounds. They didn't look at her wound or talk to her, they looked at her 'notes' and said 'change her IV antibiotics to tablets and discharge her tomorrow'.

She was still on liquid morphine, the tissue viability nurse (who had seen and dressed the wound each day) said no way (and within the hour her infection had spread further).

So she's still in Rotherham General and the day staff nurses and tissue nurse and 'day' dr's are really looking after her.

Just as an aside, when I visited my wife she had the 'menu' for saturday teatime (this was thursday evening). She dully made her choice. Come Saturday teatime, they were told on her ward that 'If you picked soup, any of the hot meals or a pudding, we've run out! ' but there's 'some' sandwiches.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust

Dear Hull, I am so sorry that you have received such conflicting information from our staff in relation to your wife’s care and treatment, as this is not what we would expect. I would be most grateful if you or your wife, if she is feeling able, would take a little more of your time to contact our Patient Services department at complaints@rothgen.nhs.uk or telephone 01709 424461, to allow us to undertake a thorough investigation of your experiences and identify the ward and team you refer to.

With best wishes,

Grace

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