"Disgraceful wait for a gastro appointment"
About: Royal Shrewsbury Hospital / Gastroenterology Royal Shrewsbury Hospital Gastroenterology SY3 8XQ Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Watchkeeper (as ),
I was referred at the beginning of September 2012 to a specific consultant at the Princess Royal, Telford. I was subsequently written to by TRAQS to say that they had been trying to contact me (not that I can see they tried very hard) without success and that they would be handling my referral.
I phoned in November and was told very politely that the referral had been sent to the Consultant's secretary, and that TRAQS had nothing to do with waiting times - which begs the question, what exactly is the point of TRAQS?
I wouldn't have minded quite so much but my GP was threatening not to prescribe me my medicine without a 'shared care agreement' signed by a consultant, not that any of my previous 4 GPs in different PCTs had worried about such a thing.
Eventually, in late January, I received a phone call giving me eight hours notice of an appointment with a completely different doctor in Shrewsbury. The consultant as good as admitted that they had been told by the managers to stay on late and see me as I was about to breach their waiting time target, but they saw me and re-referred me again to the consultant I was supposed to see in Telford in the first place. No sign of a shared care agreement though...
I have never waited so long for an appointment in any of the other places I have lived, and I have no idea what TRAQS do or what service they provide other than to add yet another layer of pointless bureaucracy that has to be paid for by the taxpayer.
The standard of service that I received overall ranges from poor to abysmal, including GP (who I felt was patronising, condescending, and seems to feel no need to inform patients when they decide not to fill repeat prescriptions), receptionists, and the nurse at the hospital who refused to interrupt their conversation with their friend even to acknowledge me.
The consultant was at least polite and helpful, even if it didn't appear that they had a full set of my notes.