"A and E - minor injury"

About: Friarage Hospital Site

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I attended A&E with an elbow injury on the evening of 28/1/13. I was concerned that my injury might be seen as trivial but the staff were without exception friendly, kind and supportive. I did not have to wait at all. I was carefully examined and assessed, taken to x ray, given what amounts to a minor operation, offered excellent advice and prophylactic antibiotics and discharged within 90 minutes. The Doctor was interesting and interested, kept me fully informed about what he was doing and why, and was proved completely right. This was modern medical treatment at its best.

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Response from Friarage Hospital Site

Thank you for your feedback regarding your visit to the Accident & Emergency Department Hospital at the Friarage Hospital, Northallerton on 28 January 2013. It is always pleasing to receive words of thanks and I shall ensure your kind comments are passed on the to members of staff who were involved in your care and treatment.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk

With best wishes

Patient Advice & Liaison Service

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