"Should improve efficiency."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
I go to the hospital fairly regularly and visit many departments. Everywhere I felt that there are lovely staff and doctors but the hospital and administration itself were failing people. Appointments take forever to be scheduled and are back logged even for urgent referrals. Months pass before you get one and one might have found other ways of treatment by then. Letters typed after appointments take even longer keeping GPs and patients in dark of the results. Waiting time for blood tests is very long and sometimes volunteers help keep the flow but they are not around all the time. Waiting to transfer to a ward or between the wards takes very long time. Everyone seems to work at a very slow pace. On the wards cleanliness is not that great and except for monitoring blood pressure regularly, nurses are not really attending to anything else. The drip injected last time for me made a severe bruise as it wasn't inserted properly and when I realised and asked of it could be loosened as it was painful, I was told that I should be able to sustain that pain. The bruise took 2 months to clear and was visible to everyone on the back of the palm that everyone asked. A Doctor from another place apologised on behalf of the industry when they saw it, saying it shouldn't have happened. Lots of mistakes and inefficiency all together along with administration faults are leading to a name that this hospital doesn't deserve. I hope they improve taking on patient feedback.