"Should improve efficiency."

About: Croydon University Hospital

Anything else?

I go to the hospital fairly regularly and visit many departments. Everywhere I felt that there are lovely staff and doctors but the hospital and administration itself were failing people. Appointments take forever to be scheduled and are back logged even for urgent referrals. Months pass before you get one and one might have found other ways of treatment by then. Letters typed after appointments take even longer keeping GPs and patients in dark of the results. Waiting time for blood tests is very long and sometimes volunteers help keep the flow but they are not around all the time. Waiting to transfer to a ward or between the wards takes very long time. Everyone seems to work at a very slow pace. On the wards cleanliness is not that great and except for monitoring blood pressure regularly, nurses are not really attending to anything else. The drip injected last time for me made a severe bruise as it wasn't inserted properly and when I realised and asked of it could be loosened as it was painful, I was told that I should be able to sustain that pain. The bruise took 2 months to clear and was visible to everyone on the back of the palm that everyone asked. A Doctor from another place apologised on behalf of the industry when they saw it, saying it shouldn't have happened. Lots of mistakes and inefficiency all together along with administration faults are leading to a name that this hospital doesn't deserve. I hope they improve taking on patient feedback.

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Response from Croydon University Hospital

We are sorry you had a poor experience recently – and thank you for taking the time to post your helpful comments.

On the administration issues you raise, we have been working hard to clear the backlog in typing – and we have halved it in recent weeks – but are very sorry that previous problems caused this delay. We also had a delay in booking appointments which we are resolving by investing in technology such as scanning equipment and barcode scanners to ensure referrals are not delayed. This process should be fully completed by the end of March, with further improvements due to be made by the summer.

For all the other issues it would help us if you could contact our Patient Advice and Liaison team (PALS) to give them more details so they can look into your concerns.

You can call them on 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk

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