"Poor treatment for an elderly gentleman"

About: Leicester Royal Infirmary

Anything else?

My Father entered the royal infirmary before christmas he was in the Fielding Johnson building.His treatment was adequate but there seemed to be no communication between different departments in the hospital. He was released on the the 27th december. He had an appoitment for late afternoon on the 31st of December to let him know about a growth in his throat for which his heart medication had been stopped. He was telephoned to ask if he could come early for his appointment(85 years old recent hip operation no car) he tried but was unable to change transport. He then telephoned hospital to say he needed to keep same appointment and was told it had been put back one week.He remained on temporary medication no consultation. On the friday my brother telephoned ambulance he was admitted at 8am assessed and put on emergency medical ward at 10am. My brothers were with him they said that he appeared to be in distress they appealed to staff.They were told he should push the bedside bellpush this was not even connected. Treatment was started approx 7pm my father died at 11pm on 4th of january 2013 it took 5days to get a death certificate.I am absolutely distraught this true gentleman deservered so much more than he received.

Hope not to get old and fall ill at chrismas.

I do hope the hospital take note and try to treat people as though it is their parents they are looking after.This is just a brief resume.

Loving son of Fred

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Responses

Response from Leicester Royal Infirmary

Dear Fred,

We are deeply sorry to hear that you have recently lost your father and offer our condolences to you and your family.

We would like to sincerely apologise for your experience at our hospital and thank you for taking the time to highlight these issues to us as we are constantly striving to improve the services and maintain a high level of care for both patients and their families.

If you would like to follow this up further, please get in touch with the Patient Information Liaison Service (PILS) on 08081 788337 who will pass your concerns directly to the senior staff in charge of the services your father was seen by. Alternatively, if you would prefer, please contact me on 0116 258 8715 to give me some more information and I will try to put you in touch with the right people.

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