"Visited Triage after midwife referral. Awful..."

About: Queen Charlotte's Hospital

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Visited triage maternity centre at QCCH on Friday 25th. This was a referral after seeing my midwife who was concerned about baby's movements and I also needed a blood test. On arrival The nurses spoke to me as if I was a total inconvenience to their day. I was treated with complete disrespect the entire time and was asked to tell my midwife to not refer me again as it is a waste of their time. I am 31 weeks pregnant with my first child and recently lost a loved one. All I wanted was some professional reassurance and to be told my baby was ok. After all this I still had to ask for the blood test, they replied.. What for? Hadn't even read my maternity notes. I left the hospital in tears and can only hope the care improves as I getting closer to due date.

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Response from Queen Charlotte's Hospital

We are very sorry to read of your experience at Queen Charlote's & Chelsea Hospital. It would be important to investigate this incident and ensure that you have confidence in the care you will receive around the birth of your baby. To enable us to help please contact the PALS service pals@imperial.nhs.uk

We look forward to hearing from you.

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