"Wrekin Community Clinic ear syringing"

About: Euston House Telford referral and quality service (TRAQS)

(as the patient),

(ear syringing referral) Service by admin staff at Wrekin Community Clinic, euston way was very good and medical staff excellent. A choice of hospitals would have been appreciated and surprised one was not given.

Parking a problem at Euston Way. A much better environment for patients at Euston Way than either Princess Royal or Shrewsbury hospitals.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Euston House Clinic.

Your kind comments have been sent to the Clinical Manager for the Head and Neck Centre, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the to provide feedback to the TRAQS team about your referral and treatment.

As your referral was related to Ear, Nose and Throat the service provided by the Advanced Primary Care Team at Euston House has a much shorter waiting time that either PRH or RSH. If a patient is suitable to be treated by the APCS team to avoid delay they are directed to the most appropriate service.

Thank you for your positive feedback relating to the enviroment at Euston House.

I am sorry that you experienced parking problems at Euston Way. Unfortunately the building is used by more than one service which can lead to restricted parking, although there is additional (chargeable) parking available at the Telford Central Rail Station.

Thank you again for taking the time to respond.

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