"operation rescheduled without any information"

About: King George Hospital

Anything else?

hi my name is muhammad usman and king george hospital has cancelled my operation without informing me at all. on top of that they told me when i went for operation day that my operation was cancelled by me a month ago. which was very frustration as i was taking medications before my operation.

i went to admission office and they were consistent on saying that i have cancelled my operation on 15 nov but my operation was due on 7th december.

on the operation day they told me this news i am 100% sure i have not cancelled my operation at all.

this has prompted my to write this review.

please help me and let me know if i can do to get my operation dates as quickly as possible.

they have put me on urgent available list but i have no heard any thing since then.

many thanks

M.Usman

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Responses

Response from King George Hospital

Dear Mr Usman,

Thank you for taking the time to share your experience about the cancellation of your operation and I was also sorry to read that you still have not received a new date for your operation.

I would appreciate it if you could please contact a member of the Patient Advice and Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be happy to assist you in rescheduling your appointment.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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