"Very satisfied with my rotator cuff tear repair..."

About: Southmead Hospital

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I was in for a rotator cuff repair on 16th January 2013. The pre-operation examination was done a month before, which was well carried out. I was due in at 7a.m. on the 16th and warmly welcomed. All the prep was done efficiently and I was pleased with the staff attitude. Originally I was 3rd on the list but brought forward to 2nd. The theater staff were kind and I had confidence in their hands. Post-op was good and I was treated with care and consideration. The physio could have been a little better in that an actual demonstration of the exercises I was given to do at home would have, and not just a sheet of paper. This had a few typing errors and poorly hand-written amendments. May the physio department could produce a DVD demonstrating the exercises? As one is not in the best of condition after an operation, one tends to miss-remember some of the instructions and a visual/audio aid would help.

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Responses

Response from Southmead Hospital

Dear Mr George – thank you for taking the time and trouble to post your views about the Orthopaedics Service at Southmead Hospital. I will pass on your kind comments to the staff concerned.

I appreciate your suggestion that a DVD to illustrate the exercises would be useful. It is sometimes the case that a series of exercises are personalised for individuals, however, it is also reasonable to think that patients could be directed to particular exercises on a DVD, where this is the case. I have feed your suggestion on to the physio department and to our patient experience group to be considered.

Kind regards – Steve Sykes, Advice and Complaints Team

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