"NHS use of emails and messaging in year 2013"

Anything else?

The only NHS email address visible is for complaints. The only contact seems to be phoning (often the person being called is unavailable) or post (slow, expensive and old-fashioned) to and from NHS hospitals.

There is a need for modern forms of communication to be used. The NHS IT department could copy the way online banking works with ability to log on and exchange secure messages or, for now, just supply email addresses.

Capture how a person prefers contact with the NHS; ask them to order preferences. e.g. secure messaging, email, text(SMS), phone(maybe more than one number), postal.