"Lack of basic care."

About: Chase Farm Hospital

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Following a fall my mother was admitted to Chase Farm Hospital and received an emergency hip replacement. Medically she recovered well from this and was given compression socks to wear following the surgery. She was in Canterbury ward for a few days before being transferred to Adelaide Ward for a week and then again transferred to Cape Town Ward when the Medical Block was closed down. At no time during her stay in any of these wards were her compression socks removed, even though she asked various nurses to take them off and wash her legs and feet. Eventually, after she had been in Cape Town Ward for a couple of days, at her strong insistence, they were finally removed (after nearly three weeks). She now has an ulcer on her leg caused by the continuous wear of the socks. I have been given to understand that compression socks should be changed daily and not worn at night. Why is this basic procedure not being followed at Chase Farm Hospital?

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Response from Chase Farm Hospital

Thank you very much for taking the time to contact us regarding your mother’s care and treatment. A copy of your comments will be forwarded to the relevant matrons, however if you would like a more thorough investigation to be carried out please contact PALS either by email on bcf-tr.chasefarmpals@nhs.net or by telephone on 020 8375 2378.

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