"15 year old girl ? stroke/ cause"

About: Wansbeck Hospital

Anything else?

As the grandmother of this 15 year old I was astonished that

a; they could not give a diagnosis

b; the doctor took an age to consult his superior

c; there was no M.R.I. scan done when a C.T. scan was negative

d; when the R.V.I. was contacted and staff were told to transfer urgently why did it take 5 hours for the transfer

My granddaughter is now on the neurology ward having been diagnosed with M.S. I know that this would have happened regardless but what effect did that 5 hour delay have on the treatment and diagnosis?

I am horrified that my daughter was told that there were more important emergencies, there may have been but this was a girl of 15 with a query stroke.

Get your act together Wansbeck. I am horrified that this is the wau patients are treated, I am not just saying this because it was my relation it could happen to any child. Staff would not give permission for her to be transfered by private car.

Please do not be condisending and quote hospital policy and procedures to me. Been there done that

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wansbeck Hospital

Thank you for your comments posted on this website concerning the care of your granddaughter in the Accident and Emergency Department at Wansbeck General Hospital.

The Trust was very sorry to hear about your granddaughters experience and would like to offer you our sincere apologies for the length of time she waited. We aim to treat all our patients with the minimum of delay. If your daughter would like to write to the Trust personally detailing her concerns we will conduct an investigation and write back to her personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

  • {{helpful}} of {{total()}} people think this response is helpful