"Ridiculous system for appointments"

About: Dewsbury & District Hospital

Anything else?

As my complaint does not fit the above criteria, but more with the administration I will forgo the above and get to the point here.

I thought the idea behind an appointment amendment system was to make the experience as pain free as possible, However my recent experience has convinced me that a more ridiculous and useless system could not have been invented even by a five year old. After following the instructions on the letter recently sent to me, I spent in total best part of the morning trying to change my appointment and the end result was I am still where I started.

I don't mind so much the pass the parcel game as long as I see a result at the end. However due to a breakdown in the computer system at my doctor's who could not give me a password. I spent an entire morning talking to a number of departments and services who all seemed to think it was not their job, who incidentally are all named appointments...why if they are unable to do a simple task of changing an appointment.

I am not accustomed to making complaints as life does have its highs and lows, but when it concerns health issues, and I am being warned that if I do not do so and so I will be penalised, then I think that it is only fair that you make a system which actually works!

After trying my best to follow all the steps and advice to amend my appointment, I find I am no better of than I started. I still have appointment I need to have adjusted and still can't talk to a sane person who can simply carry out this task.

I think its time someone at the NHS started concentrating less on wasting money on useless systems and invested that money into responsive, flexible and client centred systems.

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Responses

Response from Dewsbury & District Hospital

We would be pleased to look into this issue if the patient would like to contact the PALS team. The email address is pals@midyorks.nhs.uk

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