"Doctor and team at Treatment centre were great"

About: Leighton Hospital

Anything else?

A Doctor was giving me a number of steroid injections for longstanding ongoing pain, this is the second time I have met him, the first being a few months ago. During the procedure he asked after my two children commenting how well behaved he remembered them being and remembering other details from the visit, this level of care and attention stunned me - it was lovely bearing in mind how many people he must see daly!

During the procedure everyone was so considerate and ensuring my privacy and dignity and making me feel at ease.

This is probably the best doctor I've ever seen (rivalling a Doctor at Macclesfield - he's fab too). :)

Only thing that was a bit niggly were the nurses doing the booking in we're moaning amongst themselves quite a bit at the desk and although my file couldn't be found no one had thought to come and communicate that to me or advise me why I had been waiting so long - they just left me sat there. I only knew as I had overheard them talking amongst themselves..

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Responses

Response from Leighton Hospital

I would like to express my thanks for your positive comments regarding your recent treatment and taking the time to give us feedback. I am very sorry that you have cause to raise concerns regarding your booking in and missing file. Ward staff have now received your feedback and will ensure patients are communicated with about delays and the reasons for these delays. I would like to reassure you that the Trust is committed to improving the quality of care we provide for our patients. Please accept my assurance that we will address your concerns.

Once again, many thanks for taking the time and trouble to let us know about your experience. Helen Nutkins, Modern Matron.

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