"Not great, disorganised, lack of qualified doctors"

About: Queen Charlotte's Hospital

What I liked

A handful of good nurses.

What could be improved

It's a bit of a disorganised nightmare there, a bit being an understatement. There's no way to know who's treating you - consultant, nurse, registrar, year 10 work experience student - they don't like to tell you who or what they're. You'll soon figure out that they're mostly trainees, and fully qualified doctors and consultants avoid working with patients. Neither is anyone keen on telling you what they're administering, or what's being done to you treatment-wise. For a place that treats lots of cancer patients, it's not good enough. A lot of staff (doctors and nurses included) have only basic English. In contrast to one or two good nurses that fortunately were present, there're quite a few nurses and doctors who would be better suited to jobs that don't involve coming into contact with humans or any form of life - which they clearly manifest.

Story from NHS Choices

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Responses

Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned and dissappointed to read your experience of our services. We would value the opportunity to discuss this further with you and to be able to investigate, respond and learn from your comments. If you are happy to share further details please contact our PALS service by email pals@imperial.nhs.uk or telephone 020 3312 and ask to speak to Christine Cornell, PALS Manager.

We look forward to hearing from you.

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