"Repeated admin errors led to waiting, but first-class care and surgery at New Victoria."
About: New Victoria Hospital (Glasgow) New Victoria Hospital (Glasgow) Glasgow G42 9LF
Posted by Height845 (as ),
My mastectomy care at New Victoria Hospital, Glasgow on 2 occasions was wonderful. From the consultants - surgical and anaesthetic - and registrars to domestic staff. All could not do enough for me.
The only problem I found was in the admin staff. On one occasion, the day of my first operation, I had a phone call saying I was 2 hours late for admission, having been told 10AM but it should have been 8AM. On the second occasion - after reporting at the outpatients desk my name was NOT put through and I waited 1. 5 hours having had to ask what the delay was. I was eventually seen. On the third occasion I was on time for outpatient appointment: 12. 15 on letter. Then told I should have been there at 10. 30AM. Having worked in NHS admin/records for 27 years, these mistakes should not happen. However, care and surgery first class.